Privacy Policy
Short version: we only ask for what we need to quote and complete your job, we keep it secure, and we never sell your information.
Effective date: June 22, 2026
This Privacy Policy explains how TroughDrain.ca collects, uses, discloses, and protects the personal information you provide when you visit this website or contact us about trench drain installation and drainage work. We are committed to handling your information responsibly and in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Who we are
TroughDrain.ca is a division of MT Drains & Plumbing Ltd., a licensed drainage and waterproofing contractor based at Unit #5, 604 Edward Ave, Richmond Hill, ON L4C 0V4, Canada. We are responsible for the personal information collected through this website. You can reach us at info@troughdrain.ca or (647) 558-4885.
Information we collect
We collect information directly from you when you fill out our contact or quote form, call us, or email us. This typically includes your name, phone number, email address, city or postal code, the type of property, and the details you share about your drainage project.
We also automatically collect limited technical information when you browse the site, such as your IP address, browser and device type, pages viewed, and referring website. This is collected through server logs and website analytics to help us understand how the site is used and to keep it secure.
How we use your information
We use the information you provide only for legitimate business purposes, including:
- Responding to your enquiry and answering your questions
- Preparing and providing quotes and estimates
- Scheduling site visits and performing the work you request
- Following up about a project or an existing job
- Operating, maintaining, and improving this website
- Detecting and preventing spam, fraud, and abuse
- Meeting our legal, accounting, and regulatory obligations
We do not add you to a marketing list without your consent, and we do not use your information for automated decision-making or profiling.
Cookies and analytics
This website may use cookies and similar technologies, including analytics tools such as Google Analytics, to measure traffic and improve the site. These tools may set cookies in your browser. You can disable or delete cookies through your browser settings, though some parts of the site may not function as intended if you do.
How we share your information
We do not sell, rent, or trade your personal information. We share it only as needed to run our business and deliver the services you ask for, namely with:
- Trusted service providers who operate the website and our email and hosting systems on our behalf (for example, our email delivery provider and our web host)
- Our parent company, MT Drains & Plumbing Ltd., where it is necessary to quote or complete your job
- Authorities or third parties when required by law, or to protect our rights, safety, or property
Where information is processed by service providers, they are only permitted to use it to provide their service to us, and are expected to protect it under their own privacy and security commitments.
Data retention
We keep your information only as long as needed for the purposes described above, including to respond to your enquiry, complete and stand behind our work, and satisfy legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
How we protect your information
We use reasonable physical, technical, and administrative safeguards to protect your information against loss, theft, and unauthorized access, including encrypted connections (SSL) on this website. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Under PIPEDA you have the right to access the personal information we hold about you, to ask us to correct it if it is inaccurate, and to withdraw your consent to our use of it, subject to legal and contractual limits. To make a request, email us at info@troughdrain.ca. We may need to verify your identity before responding.
Third-party links
This website may link to other sites, including MT Drains & Plumbing Ltd. and third-party resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing them with any information.
Children's privacy
This website and our services are intended for adults arranging drainage work for their property. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page shows when it was last revised. Continued use of the site after an update means you accept the revised policy.
Contact us
Questions, concerns, or requests about your privacy? Contact us at:
TroughDrain.ca (a division of MT Drains & Plumbing Ltd.)
Unit #5, 604 Edward Ave, Richmond Hill, ON L4C 0V4
Email: info@troughdrain.ca
Phone: (647) 558-4885